Refund policy
Returns & Refunds
We want you and your pup to love every order! Because our products ship directly from our fulfillment partners, here's how returns and replacements work:
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, we've got you covered. Just reach out within 10 days of delivery to info@thepupperdepot.com with:
- Your order number
- A photo or short video of the issue
We'll get you a free replacement or a full refund — whichever you prefer.
Change of Mind
Since our products are shipped fresh for each order, we're unable to accept returns for buyer's remorse, sizing changes, or general dissatisfaction not related to a defect. We encourage you to review product descriptions, size charts, and photos carefully before ordering — and reach out anytime with questions before you buy!
Order Cancellations
Orders begin processing shortly after purchase, so cancellation requests can only be honored within 1 hour of placing your order. Email info@thepupperdepot.com right away if you need to cancel. After that window, your item is likely already in production or shipment and can no longer be canceled or modified.
Lost or Delayed Packages
If your tracking shows no movement for an extended period or your package appears lost, contact us at info@thepupperdepot.com — we'll investigate with our shipping partner and make it right with a replacement or refund.
Questions?
We're here to help! Reach out anytime at info@thepupperdepot.com.