Shipping policy

This confirms your store info (The Pupper Depot, thepupperdepot.com), but I don't have a tool that can read your actual Shipping Policy page content — the Shopify tools I have access to cover products, collections, orders, and customers, not policy page text.

To see your current shipping policy, check Settings > Policies > Shipping policy in your Shopify admin — if there's nothing there yet, it'll be blank (Shopify doesn't auto-generate one).

Given you're dropshipping from AliExpress, want me to draft a shipping policy that's honest about realistic AliExpress timelines (which tend to run longer than typical U.S. e-commerce, especially now with the de minimis/tariff changes)? I can write one in the same style as the returns policy we just finished.

yes


Here's a shipping policy draft tailored to AliExpress fulfillment realities:

Shipping Policy

At The Pupper Depot, we work with trusted fulfillment partners to bring you quality products at great prices. Because of this, here's what to expect when it comes to shipping:

Processing Time
Orders are typically processed and prepared for shipment within 1–3 business days after purchase.

Shipping Times
Since our products ship from international fulfillment centers, delivery typically takes 10–25 business days, depending on your location and the specific item ordered. Some items may arrive sooner, and high-demand periods (holidays, sales events) can extend delivery slightly.

We know that's longer than many U.S.-based retailers — we choose these partners because it lets us offer better pricing without middleman markups, and we think it's worth the wait!

Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package's journey.

Customs & Import Fees
Occasionally, international shipments may be subject to customs fees or import duties depending on your country's regulations. Any such charges are the responsibility of the customer and are not included in your order total or shipping cost.

Multiple Items, Multiple Packages
If you order more than one item, they may arrive in separate packages and at different times, since items can ship from different fulfillment centers.

Delayed or Missing Packages
If your tracking hasn't updated in a while or your package seems delayed, reach out to us at info@thepupperdepot.comand we'll help track it down.

Questions?
We're happy to help! Contact us anytime at info@thepupperdepot.com.